CALL CENTRES AND EMERGENCY SERVICES

Emergency service providers and call centre operators use digital mapping to identify the location of a caller in need and connect them swiftly with the appropriate emergency service in their area, whether it is the fire brigade, ambulance service or local vet. The spatial platform delivered by MapIT provides the latitudinal and longitudinal co-ordinates of the emergency caller, instantly locating them and putting them in contact with the closest and most appropriate crisis service.

Our clients include road and air ambulance services with state-of-the-art medical facilities like International SOS and Netcare 911, as well as companies that provide services as diverse as travel and short-term insurance, such as Europ Assistance SA and Santam.

The visual representation of our maps has made this routing process extremely efficient, allowing operators to field up to 8 000 emergency calls per hour at peak times. An effective GIS-based computer-aided dispatch system allows public safety personnel and call centre operators to plan for emergency responses, determine mitigation priorities, and analyze historical events with unprecedented accuracy.

Our maps enable the short term insurance industry to provide the closest and most appropriate service provider to its policy holders in the shortest possible time.

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